Achieving a Staff Engagement Turnaround and What We Learned about Sustaining Gains in the Process

Gallup research tells us that approximately 70 percent of the variance in staff engagement is explained by one thing: the employee’s manager. While other factors affect staff engagement to a lesser degree, organizations that are serious about improving the workplace climate know that developing frontline managers is Job #1.

Using a case study from Summa Health, a major midwestern health system, this session will describe how a disruptive leadership transition impacted staff and physician engagement, which in turn had wrecked operating and financial results. We’ll explore the engagement “turnaround” Summa Health achieved, as well as key learnings from other similar organizations related to how to make new, more effective leadership practices stick.*

By attending this session, you will:

• Discover an inclusive, collaborative approach for building engagement that starts with frontline staff input and involvement in building out how the company truly lives its values;
• Explore ways to better support frontline leaders by helping them successfully implement and sustain evidence-based practices that improve engagement and operating results; and
• Learn how an innovative, Fitbit-like mobile technology can help managers track and prompt the practices that can transform their relationship with staff.

About the Facilitators:

Burl Stamp, FACHE, is the President/Founder of Stamp & Chase, a St. Louis-based management consulting practice.  With broad-based experience working alongside health care professionals from the boardroom to the bedside, Burl has helped major health systems, academic medical centers and community hospitals improve bottom line, staff engagement, patient/customer experience and operating results. Prior to launching Stamp & Chase, Burl served several leading health care organizations in executive roles, including President/CEO of Phoenix Children’s Hospital and VP of Strategy & Clinical Services Development for BJC HealthCare. He is the author of The Healing Art of Communication and a frequent speaker on leadership, organizational culture and business development strategy.

Benjamin Sutton is Senior Vice President, Strategy and Performance Management for Summa Health, a $1.4 billion integrated healthcare system in Akron, Ohio.  At Summa, Ben leads strategic planning activities across the health system – including marketing, communications and access – as well as performance improvement efforts.  Prior to joining Summa, Ben was a consultant at Medimetrix in Cleveland, Ohio, where he worked on strategic planning for a wide range of healthcare organizations.  In 2012, he completed the Advisory Board Company’s two-year Academy Fellowship Program.  Ben earned an undergraduate degree from Denison University and an MBA from Fisher College of Business at The Ohio State University.

*Access Information for this Zoom session will be provided in emails after registration and before the event.